Watching a movie or show on your Samsung TV and suddenly getting no sound can be frustrating, especially when the picture looks completely normal.
The good news is that Samsung TV has no sound problems are often caused by a setting, connected device, HDMI connection, temporary software issue, or incorrect audio output. You usually don’t need to reset the entire TV or call for service right away.
Start with the simple checks first. Then move through the audio settings, connected devices, Sound Test, software update, and reset options if necessary.
Here are 10 ways to fix a Samsung TV with no sound.
Samsung TV Has No Sound? Start Here
Before changing advanced settings, press the Volume Up button on your Samsung remote and make sure the TV isn’t muted.
If you are using a cable box, streaming device, game console, soundbar, or other external device, check its volume and audio connection too.
Next, check:
- The TV volume isn’t at zero
- The TV isn’t muted
- The correct audio output is selected
- A soundbar or Bluetooth speaker isn’t receiving the audio
- HDMI cables are firmly connected
- The problem isn’t limited to one app, channel, or external device
Samsung recommends checking volume, Sound Output, connected devices, and the built-in Sound Test when troubleshooting audio problems.
If you still have no sound, work through the fixes below.
1. Check the Samsung TV Sound Output
One of the most common reasons a Samsung TV has no sound is that the TV is sending audio somewhere other than its built-in speakers.
For example, your TV may be set to output sound through:
- A soundbar
- Bluetooth headphones
- A Bluetooth speaker
- An HDMI audio device
- Optical audio
- Another external audio system
If that device is turned off or disconnected, the TV may appear to have no sound.
How to select TV Speakers
On many Samsung TVs:
Home > Settings > Sound > Sound Output > TV Speaker
The exact menu wording can vary depending on the model and software version.
After selecting TV Speaker, increase the volume again and play a video.
If the sound returns, the problem was probably the audio output selection rather than the TV speakers themselves.
Samsung’s current support documentation recommends checking Sound Output and selecting TV Speaker when you want audio from the TV’s built-in speakers.
2. Make Sure the External Device Isn’t Muted
If you’re watching through a cable box, satellite receiver, streaming box, game console, or another HDMI device, the problem may not be the Samsung TV.
The external device can have its own volume or mute control.
For example, you could have:
TV volume: 30
Cable box: Muted
In that situation, the TV can show a normal volume level but you still won’t hear anything.
Try increasing the volume on the external device and make sure its mute function is turned off.
If you’re using a soundbar, check the soundbar’s volume and make sure it is powered on.
Samsung also recommends checking the volume and connections of external devices when troubleshooting TV audio.
Try another source
This is also a useful test.
If you normally watch through a cable box, open a built-in Samsung TV app and play a video.
If the built-in app has sound but the cable box doesn’t, the TV speakers are probably working. The problem is more likely related to the external device, its settings, or the cable connecting it to the TV.
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3. Run the Samsung TV Sound Test
Samsung TVs include a built-in Sound Test that can help determine whether the problem is coming from the TV itself or from an external source.
This is one of the most useful tests to perform before doing a factory reset.
Depending on your Samsung TV model, look for something similar to:
Settings > Support > Device Care > Self Diagnosis > Sound Test
On some models, the path may be slightly different.
The TV will play a test melody through the selected audio system.
What the Sound Test tells you
If you hear the test sound normally, the TV’s audio system may be working correctly. The problem could instead be related to:
- A cable box
- Streaming device
- HDMI cable
- App
- Broadcast signal
- External speaker
- Audio settings on the connected device
If the Sound Test itself has no sound or sounds abnormal, that points more strongly toward a TV audio setting or hardware-related problem.
Samsung explains that the Sound Test is designed to help determine whether the issue is with the TV speakers or an external device.
This makes the Sound Test an important step before you start changing multiple settings.
4. Reset the Samsung TV Sound Settings
If the TV’s sound settings have been changed, an incorrect configuration can sometimes cause audio problems.
Instead of resetting the entire television, try resetting only the sound settings first.
On many Samsung TVs, you can find this option under:
Settings > Sound > Expert Settings > Reset Sound
Confirm the reset and then test the audio again.
This is different from a factory reset.
A sound reset changes the audio settings back toward their defaults without wiping your entire TV setup.
Samsung specifically recommends resetting sound settings when the built-in Sound Test identifies an audio problem.
Why this can help
You may have changed settings such as:
- Equalizer
- Balance
- Digital audio output
- Audio format
- Sound mode
- Other advanced sound settings
If you don’t remember what was changed, resetting the sound settings can be easier than trying to identify every individual option.
5. Restart the Samsung TV Completely
A normal restart can clear temporary software or audio glitches.
Instead of simply turning the TV off and leaving it in standby, perform a complete restart.
One simple method is:
- Turn the TV off.
- Unplug the TV from the power outlet.
- Wait for about 60 seconds.
- Plug the TV back in.
- Turn it on.
- Play something with audio.
If your TV is connected to an external device, restart that device as well.
For example, if you’re using:
- A cable box
- Roku
- Fire TV
- Apple TV
- Game console
- Soundbar
turn the device off and restart it too.
Temporary communication problems between the TV and an HDMI device can sometimes affect audio even when the picture continues working.
A complete restart is especially worth trying if the sound disappeared suddenly after the TV had been working normally.
6. Check and Reconnect the HDMI Cable
If your Samsung TV has no sound when using an HDMI-connected device, inspect the HDMI connection.
A loose or damaged cable can cause problems with audio and video signals.
Disconnect the HDMI cable from the TV and the external device.
Then:
- Check both connectors for visible damage.
- Reconnect the cable firmly.
- Make sure the cable is fully inserted at both ends.
- Try another HDMI port on the TV if one is available.
- Test the same device again.
If you have another compatible HDMI cable, try that as well.
Samsung’s current support guidance recommends checking HDMI connections and, where supported, using the TV’s HDMI cable test to identify cable problems.
What if another HDMI port works?
If the external device produces sound through one HDMI port but not another, the issue may be related to the original port or connection.
Don’t immediately assume the TV hardware is defective, though. Test the cable and device on another port first.
7. Check the Digital Audio and HDMI Audio Settings
Advanced audio settings can affect how your Samsung TV handles sound from connected equipment.
If you’re using a soundbar, receiver, or another external audio system, check the TV’s audio output settings.
Depending on your setup, you may see options related to:
- Digital Output Audio Format
- HDMI Input Audio Format
- HDMI eARC Mode
- Optical audio
- Bluetooth audio
- Sound Output
These settings aren’t identical on every Samsung TV.
If you’re using the TV’s built-in speakers, the simplest configuration is usually to select TV Speaker as the Sound Output.
If you’re using a soundbar or receiver, make sure the selected output matches the connection you’re actually using.
For example, selecting an external output while the soundbar is switched off can make it appear as though the TV has lost audio.
Samsung notes that available sound settings and options can vary depending on the TV model and connected audio equipment.
8. Update Your Samsung TV Software
A software problem can sometimes cause audio issues.
If your Samsung TV suddenly stopped producing sound after an update, app change, or other software-related event, checking for another available update is worthwhile.
To check:
Settings > Support > Software Update
Then look for an option such as Update Now.
If an update is available, follow the instructions shown on the TV.
You should also check for updates for connected devices if they are causing the problem.
For example, if the audio only disappears when using a streaming box or game console, check that device for software updates too.
Samsung recommends keeping the TV software updated when troubleshooting audio problems, and its current support documentation notes that software updates may address sound issues.
Don’t turn the TV off during a software update unless the on-screen instructions tell you to do so.
9. Test a Different App, Channel, or Device
Sometimes the Samsung TV isn’t actually the problem.
The audio issue may be limited to one particular source.
For example:
- Netflix has no sound, but YouTube works
- One TV channel has no sound, but other channels work
- A game console has no sound, but built-in TV apps work
- A cable box has no sound, but another HDMI device works
Testing different sources helps narrow down where the problem is happening.
Try this quick test
Open a built-in app on your Samsung TV and play a video.
Then switch to another app.
After that, test an HDMI device if you have one connected.
If sound works everywhere except one source, focus your troubleshooting on that source instead of resetting the entire TV.
For cable or broadcast problems, the issue can also come from the transmitted signal rather than the TV itself. Samsung recommends checking signal information when appropriate after the TV’s own sound test does not reveal a speaker problem.
10. Factory Reset the Samsung TV as a Last Resort
If you’ve tried the previous solutions and your Samsung TV still has absolutely no sound, a factory reset is one of the final software troubleshooting steps.
But don’t do this as your first solution.
A factory reset removes your customized settings and returns the TV toward its original setup state. You may need to:
- Reconnect to Wi-Fi
- Sign back into apps
- Reconfigure picture settings
- Reconfigure sound settings
- Set up connected devices again
- Accept various setup options
The exact reset path varies by model, but Samsung TVs commonly place the option under an area such as:
Settings > General & Privacy > Reset
Some models use slightly different menu names.
Samsung’s support documentation also warns that a factory reset restores settings and requires the TV to go through setup again.
Before resetting
Run the Sound Test first.
If the Sound Test itself has no audio, and you’ve already checked Sound Output, restarted the TV, updated the software, and reset the sound settings, a persistent hardware problem becomes more likely.
Samsung TV Has Sound but It’s Very Low
If your Samsung TV has sound but the volume is extremely low, you don’t necessarily need to follow all 10 fixes.
Start with these checks:
- Increase the TV volume.
- Check whether the TV is using TV Speaker or an external speaker.
- Increase the volume on the soundbar or connected device.
- Check Sound Mode.
- Reset Sound under Expert Settings.
- Test another app or input.
- Run the Sound Test.
Samsung’s sound settings include options such as Sound Mode and Expert Settings, although available features vary by model.
If voices are difficult to hear but background sounds are loud, check the available sound modes and dialogue-related settings on your particular model.
Samsung TV Has No Sound but the Picture Works
This is one of the most common versions of the problem.
If the picture is normal but there is absolutely no audio, follow this order:
1. Increase volume
Make sure the TV isn’t muted.
2. Check Sound Output
Go to Sound Output and select the correct speaker.
3. Run Sound Test
This helps determine whether the TV itself can produce audio.
4. Restart the TV
Unplug it for about a minute and restart.
5. Test another source
Try a built-in app or another HDMI device.
6. Check HDMI
Reconnect or replace the HDMI cable if necessary.
7. Reset Sound
Use the Reset Sound option under Expert Settings.
8. Update software
Install an available Samsung TV software update.
9. Test without external devices
Disconnect external equipment temporarily and test the TV’s built-in speakers.
10. Consider service
If the TV still has no sound during its own Sound Test, professional service may be necessary.
Samsung TV Has No Sound Through HDMI
If the TV speakers work normally but there is no sound from a device connected through HDMI, concentrate on the HDMI connection and external device.
Try:
- Disconnecting and reconnecting the HDMI cable
- Testing another HDMI port
- Trying another HDMI cable
- Restarting both devices
- Checking the external device’s audio settings
- Testing another HDMI device
- Checking the TV’s audio output settings
If another HDMI device works normally, the original device or its configuration may be responsible.
Samsung also recommends checking HDMI cables and connections when troubleshooting audio problems with connected equipment.
Samsung TV Has No Sound From a Soundbar
If you use a soundbar, first determine whether you want sound from the TV speakers or the soundbar.
If you want the soundbar to play audio, make sure the TV’s Sound Output is set to the appropriate external audio device.
Then check:
- Soundbar power
- Soundbar volume
- HDMI or optical connection
- Correct input on the soundbar
- HDMI cable
- TV audio output
- Any ARC/eARC settings supported by your setup
If the TV speakers work but the soundbar doesn’t, the TV itself may be fine.
Try temporarily selecting TV Speaker under Sound Output.
If the TV speakers immediately produce sound, you’ve narrowed the problem down to the soundbar, its connection, or the related audio settings.
Samsung TV Has No Sound on One App
When only one app has no sound, don’t reset the entire TV immediately.
First:
- Test another app.
- Increase the TV volume.
- Check the app’s own audio settings if available.
- Close and reopen the app.
- Restart the TV.
- Check for TV software updates.
- Check whether the app itself needs an update.
If every other app has sound, the problem is probably isolated to that app or its audio stream rather than the TV’s speakers.
When a Samsung TV Sound Problem May Be Hardware
Software and settings are common causes, but hardware problems can happen.
Consider contacting Samsung support or an authorized service provider if:
- The Sound Test has no sound
- TV Speaker is selected correctly
- The TV has been restarted
- Sound settings have been reset
- Software is up to date
- Multiple input sources have no audio
- External devices have been disconnected
- The TV still produces no sound
You should also seek service if you notice physical damage, unusual speaker noises, burning smells, or other signs of electrical or hardware failure.
Avoid opening the television yourself. Modern TVs contain components that should be handled by qualified technicians.
A Simple Troubleshooting Order That Usually Saves Time
If you don’t want to work through the entire guide, use this sequence:
Volume → Sound Output → External device → Sound Test → Restart → HDMI → Reset Sound → Software Update → Different source → Factory Reset
This order starts with the easiest and least disruptive checks.
There’s no reason to factory reset your Samsung TV just because the sound disappeared.
The Sound Test is particularly useful because it helps separate TV-side problems from problems involving an external source.
Frequently Asked Questions
Why does my Samsung TV have no sound but the picture works?
The most common possibilities include incorrect Sound Output settings, a muted or low-volume external device, HDMI connection problems, software issues, or a problem with the TV’s audio system. Start by selecting TV Speaker and running the built-in Sound Test.
How do I get sound back on my Samsung TV?
Check the volume first, then go to Settings > Sound > Sound Output and make sure the correct speaker is selected. If you’re using the TV’s built-in speakers, select TV Speaker. You can then run a Sound Test if the problem continues.
Why is my Samsung TV silent on HDMI?
The connected device, HDMI cable, HDMI port, or audio output settings may be responsible. Reconnect the HDMI cable, try another port, restart both devices, and test another HDMI device if possible.
How do I reset the sound on my Samsung TV?
On many models, go to Settings > Sound > Expert Settings > Reset Sound. Menu names can vary by model and software version.
How do I run a Sound Test on a Samsung TV?
The exact path varies, but many models use Settings > Support > Device Care > Self Diagnosis > Sound Test. Some models may place Self Diagnosis in a slightly different location.
Why does my Samsung TV have no sound on one app?
If other apps have sound, the problem may be limited to that particular app or its audio stream. Test another app first, then restart the TV and check for available software or app updates.
Why does my Samsung TV have sound from some channels but not others?
The problem may be related to the broadcast or source signal rather than the TV speakers. Test another channel and run the TV’s Sound Test. If the built-in test works normally, investigate the affected broadcast or external source.
Will resetting my Samsung TV fix the sound?
A factory reset can resolve certain software or configuration problems, but it should be one of the final troubleshooting steps. Try Sound Output, Sound Test, restart, HDMI checks, Reset Sound, and software updates first.
What if the Samsung TV Sound Test also has no sound?
If the Sound Test produces no audio after you’ve checked the speaker output, restarted the TV, reset the sound settings, and updated the software, the issue may require professional service.
Final Thoughts
When a Samsung TV has no sound, don’t assume the speakers have failed right away.
In many cases, the problem comes down to the selected audio output, a connected device, HDMI connection, temporary software issue, or a changed sound setting.
The quickest things to check are the volume and Sound Output. If those are correct, run the built-in Sound Test. From there, restart the TV, check HDMI connections, reset the sound settings, and install any available software update.
If the TV still has no sound during its own Sound Test after you’ve tried the basic troubleshooting steps, it’s time to consider professional support rather than repeatedly changing settings.
That approach can save you time and help you identify whether the problem is actually the Samsung TV or something connected to it.
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